Please note: Our Customer Service Call Center is temporarily closed Friday, July
3. Please contact Customer Service on Monday during regular business hours, or you
may send an email inquiry to
customerservice@gbyguess.com. We apologize for the inconvenience.
ORDER INFORMATION
Q: Where does G by GUESS Online accept orders from?
A: We are able to accept orders within the 48 continental United States as well
as Alaska and Hawaii.
ORDER CONFIRMATION
Q: How will I know if my order is confirmed?
A: If you provided a valid email address during the Checkout process, you will receive
two emails after your order is placed. The first confirms the details of your order.
The second email notifies you that your order has shipped and also contains an order
tracking number.
CHANGES TO YOUR ORDER
Q: Can I make changes to my online order?
A: Because we pride ourselves in processing your orders quickly and efficiently,
once your order has been confirmed, we can no longer cancel or modify your order.
Please see our return policy
for additional information.
SHIPPING TIME ESTIMATES
Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m.
to 4:00 p.m. EST) are typically processed and shipped within one business day. Once
an order has processed, delivery time depends on the chosen shipping method.
TRACKING YOUR ORDER
Q: How can I track the status of my order?
A: Your G by GUESS tracking number will be included in your shipment confirmation
email. If you are registered at G by GUESS Online, and you placed your order through
your online account, simply Sign In with your Username and Password and go directly
to the Order History section. Follow the link directly to the UPS site and enter
your tracking number. NOTE: It may take up to 24 hours before your tracking information
is available online.
WATCHES
Q: Who do I contact with questions about my G by GUESS watch?
A: Please contact the G by GUESS watch manufacturer, Sequel International, directly
by emailing them at WatchInfo@callanen.com.
You may also reach them by calling 1-800-248-3775 or sending a written inquiry
to:
Sequel International
145 Woodward Ave
Norwalk, CT 06854
U.S.A.
For watch repairs, download our watch manufacturer's repair form.
GIFT ORDERS
Q: How do I place a gift order?
A: When placing your order, please select "Is this a Gift?" during the checkout
process. Price tags will be removed from the item(s) and a gift receipt with no
pricing information will be included with the order. You may also include a brief
message that will be printed on the gift receipt.
GIFT CARDS
Q: Can I purchase or redeem a G by GUESS Gift Card online?
A: If you're interested in purchasing a Gift Card, please click here. Gift Cards can be redeemed for online
purchases by entering the Gift Card and PIN numbers during checkout. If you'd like
to check your balance, please click here.
NOTE: When using a gift card, please do not discard it after use. If you
choose to return any of the merchandise purchased with it, the value of the merchandise
will be credited back onto your gift card.
OUT-OF-STOCK ITEMS
Q: What if I place an order and G by GUESS doesn't have the item in stock?
A: While we make every effort to maintain an ample supply of our stock, occasionally
we run out of certain items. Out-of-stock items will be removed from your original
order total and a revised total will appear in your shipping confirmation email.
Unfortunately, we are unable to accept back orders at this time.
FINDING AN ITEM
Q: How can I find an item I saw in a G by GUESS Retail Store?
A: If you need help locating a Retail Store item, please call 1-800-39-GUESS.
CARE INSTRUCTIONS
Q: How should I care for my G by GUESS products?
A: To fully enjoy your new G by GUESS products, make sure you read the item's label
and follow the care instructions. Here are a few more tips for keeping your items
looking their very best.
For Dark Denims
Add 1/2 cup of white vinegar to the water when you wash your jeans for the very
first time. This helps to set the dark dye in the fabric. Always wash denim inside
out, zipper up, to prevent excess wear and delay fading.
For Ribbed Knits
To maintain an item's original shape, wash it in cold water and dry flat. To shrink
the item, wash in warm water and dry in hot air.
For Silk Screened Items
Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener
to keep the items soft.
For Items Decorated With Rhinestones Or Glitter
Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener
to keep the items soft.
SIZING
Q: How do I determine what size I wear?
A:
Men's and Women's size charts