CUSTOMER CARE

GBG Los Angeles APP FAQ

WHERE IS THE GBG Los Angeles APP AVAILABLE?

The GBG Los Angeles mobile app is available on the iTunes App Store and Google Play via any iPhone or Android-based mobile device.

WHAT FEATURES DOES THE GBG Los Angeles MOBILE APP OFFER?

The GBG Los Angeles mobile app delivers a customized shopping experience to your iPhone or Android mobile device. Users will receive exclusive mobile offers, messages and promotions to redeem to their digital wallet within the app. Shop online directly from the app. You will be able to find a store near you and shop local inventory within the store locator. You can also browse the #LOVEGUESS gallery for style inspiration. Chat with customer care for order, account and inventory questions, or chat with a GBG Los Angeles stylist for outfit advice and styling tips.

CAN I STORE OFFERS IN APPLE PASSBOOK OR GOOGLE WALLET?

Yes, you can choose to save offers in the digital wallet within the app or save to your preferred Apple Passbook or Google Wallet.

CAN I SIGN UP FOR GUESS LIST VIA THE APP?

Yes. Signing up for GUESS List via the GBG Los Angeles app is easy! Enter your information directly into the app and experience the GUESS VIP treatment.

HOW DO I CONNECT MY EXISTING GUESS LIST ACCOUNT VIA THE APP?

When you select My GUESS List from the navigation pane, select 'Sign In' using your GUESS List login information. Your personalized GUESS List account will automatically upload to the app.

DO I GET GUESS LIST POINTS FOR SHOPPING VIA THE APP?

Yes, points are accrued based on all transactions within the Shop Online feature of the app, abiding by the original GUESS List Terms and Conditions and pending points structure.

WHAT IF I FORGET MY GUESS LIST CARD WHILE SHOPPING IN A STORE?

No worries, your digital GUESS List card is featured on the app when you link your account.

HOW DO I CHANGE OR UPDATE MY GUESS LIST ACCOUNT INFORMATION IN THE APP?

Members may only update their personal information online at www.GbyGUESS.com or at any participating G by GUESS?, Inc. Store.

HOW DO I EARN GUESS LIST POINTS VIA THE MOBILE APP?

Simply log in to your GUESS List account on the mobile app, then make a purchase using the mobile app to earn GUESS List points. See the GUESS List Terms and Conditions for more information.

WHY DON'T I SEE THE POINTS I JUST EARNED IN MY ACCOUNT?

Points may take up to 72 hours to load into the My GUESS List section. If after 72 hours you still do not see your points, please contact the Customer Care via the Help Center within the app. Keep in mind, points earned by shopping remain pending for 30 days and move to available point s after the 30 day period. Once you accumulate 200 points, the available points turn into a $10 GUESS List award.

WHAT IS THE DIFFERENCE BETWEEN PENDING POINTS AND AVAILABLE POINTS?

Pending points are points received through shopping but have not reached t he threshold of our 30 day pending point policy (due to the ability to return). Available points are points that have passed the threshold and are available to apply to awards.

WILL I BE ABLE TO SEE ALL OF MY RECEIPTS IN THE APP?

In order to view receipts, transactions must be made in a GBG Los Angeles retail store or online at GbyGUESS.com with a valid GUESS List account linked to the purchase. Receipts for GUESS List purchases made online at GUESSFactory.com and Marciano.com will also be pushed to the app. However, you will not be able to see receipts from GUESS Factory or Marciano retail stores at this time.

I DON'T SEE A RECEIPT IN MY APP WALLET FOR A PURCHASE I MADE ONLINE. WHY NOT?

For in-store purchases, receipts are pushed to the app every 15 minutes. For online purchases, receipts are pushed to the app nightly. Receipts may take up to 48 hours to load to your mobile app wallet.

WILL THE APP SHOW A RECEIPT FOR AN ITEM I RETURNED?

If an item is returned to a retail store, it will show in the app. If an item is shipped to our warehouse for a return, you will not be able to see the return receipt in the app.

HOW LONG WILL THE APP STORE MY RECEIPTS?

Upon download, the app will populate with receipts from the past 12 months of your GUESS List purchases. When a new purchase is made from a GBG Los Angeles retail store or from GbyGUESS.com, Marciano.com or GUESSFactory.com while logged into your GUESS List account, the receipt will appear in the app and will be permanently available for you to view.

HOW DO I PURCHASE OR ADD A GIFT CARD TO MY WALLET?

It's easy! When you are logged in, select the 'Gift Cards' section on the mobile app and select either 'Purchase Gift Card ' to purchase and send a gift card or select 'Add Gift Card' to add an existing gift card to your GBG Los Angeles mobile app wallet or save to your Apple or Android Passbook or device's digital wallet.

WHAT PERSONAL INFORMATION DOES THE APP COLLECT?

The personal information you provide as a GUESS List member will be handled and retained in accordance with the GBG Los Angeles privacy policy located at www.GbyGUESS.com. When you connect or sign in using your GUESS List account, the only information collected is the information provided when you signed up for the GUESS List program online or in-store.

HOW DOES THE GBG Los Angeles MOBILE APP USE MY LOCATION?

The GBG Los Angeles mobile app uses your location to provide you with relevant content and offers around your area. If you opt-in to location services on the GBG Los Angeles mobile app, you may be served location-based offers and notifications. You can stop receiving location -based offers by turning off the location services at any time within your phone’s settings.

WHY DO I SEE LINES GOING THROUGH SOME OF THE TEXT (TEXT APPEARS CROWDED OR TRUNCATED) ON MY ANDROID DEVICE?

Ensure the font settings on your Android device are set to 'Normal'. 'Large' font size settings will cause display issues for certain sections of the app.